Refund Policy

Last updated: September 2026

This Refund & Cancellation Policy applies to bookings made with The Peppermints.

Booking Deposits

A deposit or booking fee may be required to secure The Peppermints for your event.

The amount required and the payment schedule will be clearly stated in your booking confirmation or performance agreement.

Your booking is not considered confirmed until any required deposit has been received and written confirmation has been provided.

Cancellation by the Client

If you need to cancel a confirmed booking, please notify us in writing as soon as possible.

Depending on the circumstances and how close the cancellation is to the performance date, we may retain an amount from payments already made to cover reasonable costs and losses resulting directly from the cancellation.

Any cancellation charge will be reasonable and proportionate to the losses incurred as a result of the cancellation.

Where we are able to secure an alternative booking for the same date, this will be taken into consideration when determining any cancellation charge or refund.

Cancellation by The Peppermints

In the unlikely event that The Peppermints have to cancel a performance and we are unable to provide the agreed service or a suitable alternative arrangement, payments made for services that will not be provided will normally be refunded.

This does not affect your statutory rights.

Changes or Postponements

If your event needs to be postponed or moved to another date, please contact us as soon as possible.

Where possible, we will try to transfer your booking and payments to an alternative mutually agreed date, subject to availability.

Any additional costs resulting from a change of date, venue or booking requirements will be discussed and agreed with you before the revised booking is confirmed.

Events Beyond Our Control

There may occasionally be circumstances outside the reasonable control of either the client or The Peppermints which prevent an event from proceeding as planned.

Where this happens, we will work with the client to try to find a reasonable solution, which may include rescheduling the performance.

Any entitlement to a refund will depend on the circumstances, the services already provided, the terms of the individual booking agreement and applicable UK law.

Refund Processing

Where a refund has been agreed, we will aim to process it promptly using the original payment method where reasonably possible.

Please allow sufficient time for your bank or payment provider to process the transaction.

Individual Booking Agreements

Specific cancellation and refund terms may also be included within your individual booking agreement.

Where a separate written booking agreement has been entered into, its cancellation and payment provisions will apply to that particular booking, subject to applicable law.

Your Statutory Rights

Nothing in this Refund & Cancellation Policy is intended to restrict or exclude any statutory rights you may have under UK consumer law.

Contact Us

For cancellations, postponements or refund enquiries, please contact The Peppermints using the contact details provided on our website: